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Child Safety Policy
Effective as of: [INSERT DATE BEFORE PUBLISHING]
GuardianPlay is committed to providing the safest possible supervised digital gameplay experience. We believe every child deserves to enjoy online gaming without exposure to harassment, inappropriate content, manipulation, or unsafe interactions.
This Child Safety Policy sets out the standards, rules, and protocols that apply to every GuardianPlay session, every session guardian, and every interaction involving a child on our platform.
1. Our Commitment
Child safety is the only non-negotiable. Every rule in this policy exists for one reason: to protect the child in every session. No business consideration, client preference, or session continuity overrides a child's safety.
2. Guardian Standards
Every session guardian at GuardianPlay must meet and maintain the following standards:
Use only GuardianPlay-designated accounts — never a personal gaming account
Complete internal training on session SOPs, crisis protocols, and communication boundaries before conducting any session
Undergo a background check (NBI clearance at minimum) before any client-facing activity
Sign and comply with GuardianPlay's confidentiality, data handling, and safeguarding agreement
Report all incidents, however minor, using the post-session security report
Never maintain any form of contact with a child outside of formally booked and paid sessions
Never promise confidentiality to a child or ask a child to keep any secret from their parents
3. Session Environment Rules
Private servers are the default. All sessions use private or controlled server environments unless a parent explicitly consents to a public server in writing at booking.
Guardian joins first. The session guardian always joins the game environment before the child to assess it for safety. If the environment is unsafe, the guardian exits before the child joins and contacts the parent.
Communication is structured. All communication between the guardian and child is limited to the session tier selected at booking. No communication occurs outside the session.
Temporary connections only. Any in-game connection (e.g. friend request) used to access a private server is removed immediately after every session without exception.
No personal information exchange. Guardians do not share personal details with children and do not ask children for personal information.
4. Crisis Response Protocol
Level 1 — Low Risk
Minor inappropriate behaviour from other players
Examples: mild profanity, minor unsolicited friend request, brief off-topic chat.
Response: Mute/block offending player. Redirect child. Continue session if environment is safe. Document in post-session report.
Level 2 — MODERATE Risk
Session environment is compromised
Examples: Persistent harassment, child expressing distress, unmanageable public server, repeated inappropriate contact attempts.
Response: Move to private server or pause session. End session early if environment cannot be made safe. Contact parent within 2 hours. Complete expedited report same day. Preserve all evidence.
Level 3 — high risk / EMERGENCY
Immediate threat to child safety
Examples: Explicit grooming attempt, sexual content directed at child, child discloses abuse, credible threat of harm.
Response: End session immediately. Preserve all evidence before closing any application. Contact parent within 30 minutes by every available method. If parent unreachable and child is in immediate danger, contact emergency services in child's country. Report to platform Trust & Safety. Complete full incident report within 4 hours. Do not delete any files until legal guidance is obtained.
Mandatory reporting: Where a child discloses ongoing abuse, or where applicable law creates a mandatory reporting obligation, GuardianPlay may report to authorities without prior parental notification. This is a legal and ethical obligation that overrides normal procedure.
5. Prohibited Conduct
Any communication with a child outside a formally booked and paid session
Sharing personal contact details with a child or their family
Maintaining any ongoing in-game relationship with a child
Accepting gifts, in-game items, or currency from a child
Discussing personal, romantic, or sexual topics with a child
Promising confidentiality to a child or asking a child to keep secrets
Taking or storing screenshots of a child for any non-safety purpose
Conducting sessions from a personal gaming account
The following conduct is strictly prohibited for all session guardians. Violation results in immediate termination of the guardian relationship.
6. Reporting Concerns
Email hello@guardianplayservices.com immediately with as much detail as possible
Request a copy of the session security report and, where applicable, session recordings within the 30-day retention window
If you believe a child protection issue has occurred, contact the relevant authority in your country directly: NCMEC (US), CEOP (UK), ACPO (AU)
GuardianPlay takes all concerns seriously and will respond within 24 hours of any safety-related complaint.
If you have any concern about the conduct of a session guardian, the content of a session, or any interaction involving your child and GuardianPlay:
REACH OUT TO US
Professional session guardians for your child's online safety. We support, not replace, parental supervision.
© 2026 Guardian Play. A digital safety service.
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